Integration Hub
Your engineers never leave their tools.
Integration Hub keeps a traceunified record and its twin in Jira, GitHub or any tool with a REST API in step — continuously, with every field’s direction declared and an answer for a collision settled before it happens. The work stays where the work happens. The evidence stays where an auditor can read it.
Two live integrations with Jira, drawn the way they work — traceunified at one end, the external tool at the other, and what crosses between them.
What it does
Declared, not inferred.
A sync that guesses is a sync somebody has to audit by hand. Four things are stated up front, so what crosses is a decision on the record rather than the behaviour of a job nobody can see.
Every collision has a declared answer
Each paired field declares which way it moves — out, in, or both. Where a field moves both ways, the integration states what settles an edit made on both sides at once: report it and overwrite neither, let one side win, or take the most recent. The clock is refused on any field whose change invalidates an approval, because a timestamp cannot decide a value a signature depends on.
Jira, GitHub, or any REST API
Jira and GitHub have built-in connectors, because how they behave cannot be configured. Any other tool that can list, read and write its records over REST connects by declaring where those endpoints are — fields, links, comments and attachments included — with no custom adapter. Whatever the declaration leaves out is refused with a reason, never skipped silently.
Polling is the guarantee, not the webhook
Change detection runs on its own interval with a periodic full scan behind it, so a missed delivery costs latency and never a change. Wire a webhook and edits arrive in seconds instead; leave it unwired and the integration still works.
The change is on the item, attributed
An inbound edit lands through the same save path as a person’s: a new version of the item and an audit entry, attributed to the individual behind the external account — and held rather than guessed when nobody matches. Beside it, Sync history records how every cycle went: what it read, wrote and refused, kept for a window you set.
On the thread
An item that arrives from another tool is not yet on the thread.
The twin is a native record here, so everything the thread does to a record it does to this one — including counting it as a gap when nothing traces it. That matters, because a sync that brought in fifty requirements reports itself as a success whether or not anyone ever traced them.
A requirement pushed to the other tool keeps its identity, version and state on this side.
A test case synced from the other tool is a real test case here — and counts against coverage like any other.
A link drawn in the other tool becomes a real trace here, where your collection maps that relationship. A synced item nothing traces shows in the matrix as the gap it is.
Stop asking engineering to work twice.
Connect the tool they already use, declare what crosses, and let the record keep itself.