Grant support access

Open a time-bounded support window from Administration, choose read-only or read-write, and revoke when finished.

Support Access puts the decision in your hands: whether, and for how long, traceunified support can reach your environment. Support has no standing access. For the concepts, see Support Access.

Before you start Open Administration → Support Access. You'll need organization administrator access and be ready to re-authenticate.

  1. Create a support grant with a clear reason.
  2. Choose the access mode — read-only or read-write — and a window within the 72-hour maximum.
  3. Confirm with re-authentication so the grant is attributable.
  4. When help is finished, revoke early if the window has not already expired.

Result Support can help only inside the window and mode you chose. The grant is logged.

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