Support Access
Grant time-bounded, logged vendor support access from Administration — no standing access.
Support Access governs whether, and for how long, traceunified support can access your organization’s environment. It lives in Administration → Support Access. Support has no standing access; anything you grant is time-bounded (up to 72 hours), mode-scoped (read-only or read-write), and recorded. Creating a grant requires an organization administrator and re-authentication.
Why it exists
Vendor help sometimes needs a live look at configuration. Unbounded shared credentials fail that need. Support Access makes the decision yours: when access starts, when it ends, what mode it has, and that the grant is auditable.
Related
- Grant support access — step-by-step
- Privilege elevation — elevating a person in your org, not vendor support